CURRENT TURN AROUND TIME- DIGITAL 24 HOURS- SHIPPED ITEMS 1-2 WEEKS

FAQ

ASSEMBLING

What type of paper do I use?  Paper choice is person preference. Glossy paper and sticker paper (for drink label) is recommended for the best quality. Glossy paper is available in stores such as office depot, staples and online at amazon. 

What size paper do I print on? For all files print on a 8.5x11 sheet. 

How do I seal my items? Any adhesive will work. I recommend using a tape runner, double sided tape or a glue gun. 

 

DIGITAL ORDERS

What is digital? Digital items are offered for certain items. Your custom label will be e-mailed for you to print and assemble. It is a great way to save money but requires you to put in some work.  

Where do I print my labels? Print at home or your local printing company such as kinkos, fedex, office depot, staples or ups. I recommend printing at a place that offers self serve printing. 

Where is my digital file? Please see current turn around times on the home page. If it has been longer please check your spam/trash folder. If you're still having issues please email info@shanzcreations.com

I printed my labels but it doesn't fit? Please make sure you purchased the right size for each item. Each listing should show what size package the label is made to fit. Another reason could be is your printing orientation. For example you're suppose to print with printing orientation landscape and choose portrait instead. The label size will change! Another reason for it not fitting could be scaling! Do not scale any files! These are made to fit each item perfectly. Scaling will alter the label size. Pls email info@shanzcreations if you need assistance. 

Why do I need to input a shipping address for a digital order? For items that give the option for digital and shipped items you are asked to input a shipping address. The only reason it ask is because our system can't tell the difference if it's digital or shipped.

 

INSTANT DOWNLOADS

What is the difference between instant downloads and customized items? Instant downloads are available immediately. It is not editable and can't be personalized like the customized items.

Why haven't I received my instant download? A download link appears once purchase is complete. It is also emailed to the email address you input at checkout so please make sure you enter a valid email.

I got my download but don't know how to assemble? Please email info@shanzcreations.com We are here to help you and can give you step by step instructions.

 

SHIPPED ITEMS

When will my order ship? Turn around times are located at the front page. Items are shipped in the order it is receive.  These are handmade items. Each favor is individually cut and assembled by hand so most times you will receive your item within 1-2 weeks. You may email to get an update on your order. 

Will I receive a tracking number? Yes all shipped items will receive a tracking number. 

Can I upgrade my shipping? Yes you may. Please email info@shanzcreations.com for prices. 

Can I add insurance? Yes you may. Please contact us before your order is shipped out.

Can I add signature confirmation? It is highly recommended that you do. USPS tends to leave packages on the porch or around the house if no one is home which can be stolen so it is recommended. Please note for all orders over $100 a signature confirmation may be included regardless! 

 

OTHER QUESTIONS

I don't see a theme or favor I like. Can you create one for me? YES! Sometimes we already have the theme but haven't listed it. If we do not have the template for the favor you would like we can create one.

Do you offer package deals? At the moment we do not. These items are priced as low as possible. If you're adding on more items it is more work and makes it a heavier package for shipping so the shipping price increases as well. 

How far in advance should I order shipped products? I recommend at LEAST 3 WEEKS BEFORE YOUR EVENT. Most orders are shipped within a week. Shipping is anywhere from 2-5 days however, sometimes USPS may take longer so 3 weeks is recommended to allow time for shipping.