FAQ

What type of paper do I use?  I recommend Glossy paper for treats and sticker paper for drink labels, and favor box labels. Glossy paper is available in stores such as office depot, staples, and online at amazon. The thinner the paper, the easier it is to work with. I like 32 lbs. Office Depot and Staples offer printing on glossy 32 lb paper. 

How do I seal my items? Any adhesive will work. I recommend using a tape runner, double-sided tape, or a glue gun. 

DIGITAL ORDERS

What is digital? Digital items are offered for certain items. Your custom label will be e-mailed for you to print and assemble. It is a great way to save money but requires you to put in some work.  

Where do I print my labels? Print at home or your local printing company such as Kinkos, FedEx, office depot, staples, or ups. I recommend printing at a place that offers self-serve printing. 

Where is my digital file? Please see the current turnaround times on the home page. If it has been longer, please check your spam/trash folder. If you're still having issues, please email pixelcandyshop@gmail.com.

I printed my labels, but it doesn't fit? 1. Double-check your treat size. Each listing should show what size package the label is made to fit. 2. Check your print settings. Make sure it is set to print as is. Do not scale. These are made to fit each item perfectly. Scaling will alter the label size. Pls, email pixelcandyshop@gmail.com if you need assistance. 

Why do I need to input a shipping address for a digital order? For items that give the option for digital and shipped items, you must input a shipping address. The only reason it asks is because our system can't tell the difference if it's digital or shipped.

INSTANT DOWNLOADS

What is the difference between instant downloads and customized items? Instant downloads are available immediately. It is not editable and can't be personalized like the customized items.

Why haven't I received my instant download? A download link appears once purchase is complete. It is also emailed to the email address you input at checkout, so please make sure you enter a valid email.

I got my download but don't know how to assemble itPlease email  pixelcandyshop@gmail.com. We are here to help you and can give you step-by-step instructions.

SHIPPING

When will my order ship? Turn around times are located on the top of every page. Items are shipped in the order it is received. These are handmade items. Each favor is individually cut and assembled by hand. The usual turnaround time is 1-2 weeks BEFORE shipment.

Will I receive a tracking number? Yes, all shipped items will receive a tracking number. 

Can I upgrade my shipping? Yes, you may. Please email  pixelcandyshop@gmail.com for prices.

Can I add insurance? Yes, you may. Please get in touch with us before your order is shipped out.

How far in advance should I order shipped products? I recommend at LEAST 4 WEEKS BEFORE YOUR EVENT to allow time for us to put it together and for shipping.